Tuesday, March 29, 2016

Suggestion Box!

       It occurred to me recently (and painfully) that many of you might not actually know if your comments, suggestions, or concerns ever get TRULY taken into consideration. After all, you're not right here, working with the company every day. You're not in my overly active brain that runs on a constant mix-tape of every failure or criticism I've ever received. You don't see how I agonize and bawl my eyes out. You might just assume that I'm like most big companies, where we have some robot read your email and reply with a robotic form letter. (All the same, I do want to hire this robot, because he sounds like a pretty fun co-worker. I mean...he's a freaking robot. I'm imagine Number 5 from Short Circuit, high-fiving me while we listen to 80's music.)

       BECAUSE of some very painful and aggressive criticism I received, I decided to do some blogs that let you guys know what suggestions we've received, what we were able to implement, and honestly, what we were not able to implement (not everything works for everyone.)I thought it might be helpful to see that your comments are taken very seriously, and every time one of you is honest, it helps us to get better. You want to see people succeed, right? I think it's good to remember that what we put OUT into the world is what we get BACK. Therefore, if you are contacting a company and bringing up an issue in an open and helpful way, with kind words and encouragement, you probably will receive that same type of help in your own life. Cha-ching!  (One side note here....if you truly are so mad at my company that you want to see us fail and burn in the fiery pits of Hell.....first off, what the heck are you doing reading my blog? Second off, I need you to know that every time you cause a huge stink on facebook or some other form of social media, I get a HUGE influx of orders. I don't know why it happens, but our sales go up probably about 40%. The meaner your comments, the more money I make. Just keep that in your brain. Also, seriously....stop reading my blog.)

     So, without further ado...adieau.....adough.....adoooh?  Here are some changes I've been able to make with your help. THANK YOU, for making the product better for everyone, including me!!!
First Change: Whether or not to button?
-If you know me at all, you know that I love freaking lapel collars. I like how they frame faces, I like how the lines help to create another stacked "hourglass" silhouette on top of the other one you've already created with a corset....I just love it. With our first rendition of them, I wanted them to stay exactly in place, so I buttoned the dang things down. I thought it looked dashing! However, one of our customers came into our booth and pointed out that if the lapel had been pulled a little more over to the side, and then buttoned, it would have fit her chest a lot better. Huh....chests are all shaped differently. Oh, YEAH! But putting in the permanent "jeans style" metal post button, it doesn't allow it to be adjusted for chests. The customer told me that I could just put a button hole on the lapel, and then put a couple of buttons on the corset for different ways to pull the corset. However, right off the bat, it's good to understand a few things: 1.)Every seamstress ever HATES button holes with the fiery passion of a thousand hot pockets.   2.)I don't have a machine that does button holes. You would literally have to get an industrial machine like the ones that do buttons holes in jeans, and it's actually a machine where that's ALL it does. Crazy, right? Did you know that there is a special machine where ALL it does is sewn the inseam of your jeans? Seriously. It's really crazy looking. It looks like a really skinny ironing board with a sewing machine at the end of it, and you sew with a double needle up the inseam of jeans. Anyhow, if I were to decide to spend about $2000 on that specialized of a machine, I would need to raise prices to cover the costs, and seriously make that machine work hard for its money. See how suggestions can be helpful, but can't always be taken to the MAXX?

Thus, the collar is no longer buttoned down. It is good to mention with this style that it's best to unlace the straps in the back, lace yourself up completely in the front, and then adjust the lacings in the back to how you would like it to fit, along with folding the collar right where you want it and also maybe even putting in some cool brooches to hold those lapels right where you want them! Woot!

Another Change:
Okay, so I don't exactly have a before/after type picture for this one, so I'll just try to explain. When I made these cropped tops, I scooted the front boning up so it sat a little higher, in between the breasts, rather than dropping down and starting closer to where a front bra closure might. It's REALLY cute and perfect for pregnant ladies like me, but for LAYERING over other corsets, like we've done in the picture, I had a customer inform me (She was so awesome. She made me like a 5 page google document, complete with charts, lines, arrows, explanations, and and details on exactly how she wanted it to fit and look on her chest! Wow! And she was very respectful and helpful, with no name-calling, accusations, or escalations. It was extremely pleasant....so much so that I actually dropped everything I was doing and re-drafted the pattern based on her suggestions right then and there! The finished product was marvelous!)

What she suggested:
-Lowering the boning slightly, because on a larger chest like hers, there ended up being a gap between the bottom front of the empire corset and the top of the underbust corset....right there at the rib cage. By lowering it only about 1/2", it solved the problem, BUT still allowed me to have a happy medium between the old and the new.

-More curve "outward" for larger cup size. It is good to note, she is very blessed up top, so when I made hers, I REALLY curved it. However, for the standard pattern, I only gave it about an inch more of an outward curve, and only did it on bust sizes 40 and up. (remember, we're going by your actual measurement around the fullness of your breasts...not your bra size!) It did allow the breasts to "sit" more in the cups, like a bra, rather than being pushed so far up that you would cause traffic accidents.

And Lastly:
This one is so simple that I don't know why I didn't see it! So, these straps are removable, but on the initial corsets, I had been riveting the heavier brass snap-hook to the actual corset.....thus, if you were going to wear it without the straps, you would have this heavy hook sort of hanging there. I had several ladies WISELY suggest that I should switch it so the much lighter D-ring would be riveted to the actual corset. The D-ring is light weight enough that you could even fold it down, and hardly even see it there. Duh! Thanks, ladies!!  All the ones from here on out will be just as you suggested!

I hope this has been illuminating to see that there is a company that truly does listen and even follow your advice! I can't do everything for everyone, and sometimes I get truly odd suggestions from people who have very specific needs, and it would just be unwise to change the whole process to fit one single person and ruin it for everyone else. In those cases, occasionally we can do a custom order, but that's not even always possible. I can't tell you how difficult it can be to communicate clearly what is needed on extremely specific requests. It can take hours of emailing back and forth, pictures, diagrams, and pleas, and it might still not work in real life like it does in our imaginations! That is something I've found to be true over and over again. I have had a clear vision in my brain, but then in real life, it was an absolute flop...which is why I need you guys!

So, thank you again! I dearly appreciate all of you, and I'm especially grateful when you send kind words, tell your friends and family about our company, and have interventions with people who are wearing cheap, crappy, plastic boned corsets. ;)

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